Privacy Policy

In this Privacy Policy, "us", "we" or "our" means Matilda Tree Pty Ltd (ACN 642 433 896) trading as Broker Codex. We are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change this Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, contact details, and financial information.

What personal information do we collect?

We may collect the following types of personal information:

• name and business or trading name;
• email address, telephone number and other contact details;
• business and professional details, including your finance broking accreditations, areas of specialisation, licensing or credit representative details, and the content of the profile you create;
• identity verification information, collected and processed through our third party verification provider, where you are a broker completing verification;
• payment information, processed through our third party payment provider, where you subscribe as a broker;
• the details you provide when you submit an enquiry to a broker through our platform, including your name, contact details and the information you choose to include in your enquiry;
• the content of any review you submit in connection with a verified enquiry;
• your device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the site, IP address and standard web log information; and
• any additional information you provide to us directly through our website, or indirectly through your use of our website, or that you authorise us to collect.

How do we collect personal information?

We endeavour to collect your information directly from you. We may collect this information when you register on our website, create or update a broker profile, submit an enquiry to a broker, leave a review, communicate with us by email or through our website, or otherwise interact with our site and services. In some circumstances we may collect your information from third parties, such as our identity verification or payment providers, or from publicly available records.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use our website and services;
• to operate the directory, including publishing broker profiles and connecting consumers with brokers they choose to enquire with;
• to verify the identity and credentials of brokers listed on the platform;
• to process broker subscription payments;
• to operate, protect, improve and optimise our website, services and users' experience, such as to perform analytics and conduct research;
• to send you service, support and administrative messages, reminders, technical notices, updates and security alerts;
• to send you information and updates about our services where you have requested or consented to receive them;
• as part of a sale or transfer of assets or other corporate transaction; and
• to comply with our legal obligations, resolve disputes, and enforce our agreements.

Direct marketing

We may send you direct marketing communications and information about our services where you have consented to receive them, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. This may take the form of emails or other communications. You may opt out of receiving marketing materials from us by contacting us using the details below or by using the unsubscribe facility included in those communications.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

• brokers listed on our platform, where you submit an enquiry to that broker (the broker you enquire with receives the details of your enquiry);
• third party suppliers and service providers, including our hosting, payment, identity verification, email delivery and analytics providers;
• professional advisers, agents and contractors;
• payment systems operators;
• anyone to whom our assets or business (or any part of them) are transferred; and
• government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may disclose personal information to third party service providers (including hosting, payment, identity verification, email delivery and error monitoring providers) located outside Australia, including in the United States and the European Union.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using our website and cookies

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the IP address assigned to your device.

We may also use cookies or similar tracking technologies that help us understand website usage and remember your preferences. Cookies are small files that store information on your device. You can disable cookies through your internet browser, but our website may not work as intended if you do so. Where a cookie is linked to your account, the information it collects may be considered personal information, and we will handle it in accordance with this Privacy Policy. See our Cookie Policy for more detail.

Security

We may hold your personal information in electronic form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure, and we use a range of administrative and technical measures to protect your personal information, including encryption in transit, access controls, and use of reputable third party infrastructure providers. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties, including the websites of brokers listed on our platform. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites. We encourage you to read the privacy policies of those websites before using them.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the details below. Sometimes we may not be able to provide you with access to all of your personal information, and where this is the case we will tell you why. We may need to verify your identity when you request your personal information. If you think any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For further information about this Privacy Policy or our practices, or to access or correct your personal information, or make a complaint, please contact us at: